Brand Reputation & User Experience Development
What your existing and potential customers think of the products you sell and the service you provide makes up your brand image and reputation. Are you certain it is what you think it is? Have you asked? It could be costing you business, especially from potential repeat customers.
The Discovery Phase
We will delve in to what current and potential customers think of you today from both points of view and includes a review of your current use of e-strategies. We help you understand what service attributes and service delivery touchpoints are most important to your customers and measure how you rank on each. Where gaps exist, the Implementation Phase will ensure you understand how to close these gaps and develop employee communication and training plans to ensure your staff is fully engaged to deliver on the customer promise you’ve made to them.
Check out our full suite of services here.